Maroon Short Dress

• Dry clean or gentle machine wash
• Wash with cold water at 30⁰
• Wash inside out
• Wash dark colors separately
• Do not use bleach
• Do not tumble dry
• Low iron on the reverse side

At YOUR'S FOREVER, we understand that sometimes a dress may not meet your expectations or fit perfectly. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.

Our return policy allows you to return any dress within 2 days of purchase for a full refund. Whether you changed your mind or the dress didn't meet your expectations, we want to make sure you are completely satisfied with your purchase.

To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return shipping label. Once we receive the dress in its original condition, we will process your refund within 5 business days.

If you prefer to exchange the dress for a different size or style, we are happy to accommodate your request. Simply contact our customer service team and let them know which dress you would like to exchange and the new size or style you would like. We will provide you with a return shipping label and send you the new dress as soon as we receive the original one.

Please note that all returned dresses must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse a refund or exchange if the dress is not in its original condition.

Received the Wrong and Defective Item:

At YOUR'S FOREVER, we understand that sometimes mistakes happen and products may arrive in the wrong size or with defects. 

If you have received the wrong product or a defective item, we kindly request that you provide us with a video as evidence. This will help us better understand the issue and ensure a smooth return or exchange process.

When creating the video, please make sure to clearly show the incorrect or defective aspects of the product. This can include any visible damages, incorrect sizing, or any other issues that you may have encountered.

Once you have recorded the video, please reach out to our customer support team via email at minakshiduttadesign@gmail.com. Attach the video to your email and include your order number and a brief description of the problem. Our team will review the video and get back to you with further instructions.

It is important to note that the video should be clear and well-lit, allowing us to accurately assess the situation. If the video is unclear or does not provide sufficient evidence, we may request additional information or images to process your return or exchange.

Once we have reviewed the video and confirmed the issue, we will provide you with instructions on how to return the product or proceed with an exchange. We will cover the shipping costs for returning the wrong or defective item and ensure that you receive the correct product or a replacement without any additional charges.

At YOUR'S FOREVER, we value our customers and strive to provide the best shopping experience possible. We apologize for any inconvenience caused by receiving the wrong or defective product and appreciate your cooperation in providing a video as evidence. Rest assured, we will do our best to resolve the issue promptly and ensure your satisfaction.

If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team. We are here to assist you and make sure you have a positive shopping experience with YOUR'S FOREVER.

It is important to us that you are completely satisfied with your purchase from YOUR'S FOREVER. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience is enjoyable.

At YOUR'S FOREVER, we understand the importance of timely and reliable shipping when it comes to online shopping. That's why we have implemented a comprehensive shipping policy to ensure that your orders are delivered to you in a prompt and efficient manner.

Our shipping policy is designed to provide you with all the necessary information regarding shipping methods, delivery times, and any additional charges that may apply. We believe in transparency and want to make sure that you have a clear understanding of how your order will be shipped and when you can expect to receive it.

Shipping Methods:

We offer a variety of shipping methods to cater to your specific needs. Whether you prefer standard shipping, express shipping, or international shipping, we have options available to accommodate your requirements. Our shipping partners are reliable and experienced, ensuring that your order is handled with care from the moment it leaves our warehouse until it reaches your doorstep.

Estimated Delivery Time:

We strive to process and ship all orders as quickly as possible. Once your order has been placed, our team will work diligently to ensure that it is packed and ready for shipment within the specified timeframe.

Orders placed will be shipped within 48 working hrs of payment confirmation. We ship on all days except Sundays and National Holidays. 

For all areas serviced by reputed couriers, the delivery time would be within 4 to 7 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

Note:-The delivery time will vary depending on the shipping method selected and your location. Rest assured, we will provide you with an estimated delivery date during the checkout process, so you know when to expect your package.

Shipping Charges:

Applicable shipping charges are available on the checkout screen.

Additional Charges:

While we aim to keep our shipping charges as low as possible, there may be additional fees associated with certain shipping methods or destinations. These charges are determined by our shipping partners and any applicable customs or import duties. Please note that these fees are beyond our control and are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential charges that may apply to your order.

In case you do not accept the parcel, the charges towards forward and reverse logistics will not be refunded. Any reattempt for delivery will be additionally chargeable and not covered under delivery TAT mentioned above.

Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number. This will allow you to monitor the progress of your package and stay updated on its whereabouts. Simply enter the tracking number on our website or the shipping carrier's website to access real-time tracking information.

Customer Satisfaction:

Your satisfaction is our top priority, and we want to ensure that you have a positive shopping experience with us. If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and address any issues that may arise.

Thank you for choosing YOUR'S FOREVER. We appreciate your business and look forward to delivering your perfect dress to you soon!