Refund policy

At YOUR'S FOREVER, we understand that sometimes things don't work out as planned. That's why we have a clear and transparent refund policy in place to ensure customer satisfaction. Please take a moment to familiarize yourself with our refund policy to know your rights and options.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  • The item must be returned within 2 days of purchase.
  • The item must be in its original condition, unworn, and with all tags attached.
  • The item must not be a final sale or marked as non-refundable.

Refund Process

If you meet the eligibility criteria, you can initiate a refund by following these steps:

  1. Contact our customer support team within 2 days of receiving the item.
  2. Provide your order details and reason for the refund.
  3. Wait for our customer support team to review your request.
  4. If approved, you will receive instructions on how to return the item.
  5. Once we receive the returned item, our team will inspect it to ensure it meets the refund criteria.
  6. If the item is deemed eligible for a refund, we will process the refund within 5 business days.

Refund Options

Depending on the circumstances, we offer the following refund options:

  • Full refund: The original purchase amount will be refunded back to your original payment method.
  • Store credit: If you prefer, we can issue a store credit that can be used towards future purchases.

Non-Refundable Items

While we strive to provide a hassle-free refund experience, there are certain items that are non-refundable. These include:

  • Final sale items: Items marked as final sale cannot be returned or refunded.
  • Intimate apparel: For hygiene reasons, intimate apparel such as lingerie and swimwear cannot be returned or refunded.
  • Custom-made items: Items that are custom-made or personalized cannot be returned or refunded unless there is a manufacturing defect.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with YOUR'S FOREVER is a positive one.