Return & Exchange Policy
At YOUR'S FOREVER, we understand that sometimes a dress may not meet your expectations or fit perfectly. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.
Our return policy allows you to return any dress within 2 days of purchase for a full refund. Whether you changed your mind or the dress didn't meet your expectations, we want to make sure you are completely satisfied with your purchase.
To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return shipping label. Once we receive the dress in its original condition, we will process your refund within 5 business days.
If you prefer to exchange the dress for a different size or style, we are happy to accommodate your request. Simply contact our customer service team and let them know which dress you would like to exchange and the new size or style you would like. We will provide you with a return shipping label and send you the new dress as soon as we receive the original one.
Please note that all returned dresses must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse a refund or exchange if the dress is not in its original condition.
Received the Wrong and Defective Item:
At YOUR'S FOREVER, we understand that sometimes mistakes happen and products may arrive in the wrong size or with defects.
If you have received the wrong product or a defective item, we kindly request that you provide us with a video as evidence. This will help us better understand the issue and ensure a smooth return or exchange process.
When creating the video, please make sure to clearly show the incorrect or defective aspects of the product. This can include any visible damages, incorrect sizing, or any other issues that you may have encountered.
Once you have recorded the video, please reach out to our customer support team via email at minakshiduttadesign@gmail.com. Attach the video to your email and include your order number and a brief description of the problem. Our team will review the video and get back to you with further instructions.
It is important to note that the video should be clear and well-lit, allowing us to accurately assess the situation. If the video is unclear or does not provide sufficient evidence, we may request additional information or images to process your return or exchange.
Once we have reviewed the video and confirmed the issue, we will provide you with instructions on how to return the product or proceed with an exchange. We will cover the shipping costs for returning the wrong or defective item and ensure that you receive the correct product or a replacement without any additional charges.
At YOUR'S FOREVER, we value our customers and strive to provide the best shopping experience possible. We apologize for any inconvenience caused by receiving the wrong or defective product and appreciate your cooperation in providing a video as evidence. Rest assured, we will do our best to resolve the issue promptly and ensure your satisfaction.
If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team. We are here to assist you and make sure you have a positive shopping experience with YOUR'S FOREVER.
It is important to us that you are completely satisfied with your purchase from YOUR'S FOREVER. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience is enjoyable.