Order Cancellation

Order cancellation is an important aspect of the purchasing process that allows customers to make changes or cancel their orders before they are shipped. At YOUR'S FOREVER, we understand that circumstances may arise where customers need to cancel their orders, and we strive to provide a seamless and hassle-free cancellation experience.

Our order cancellation policy is designed to ensure fairness and efficiency for both our customers and our business. We believe in transparency and want to provide clear guidelines on how to cancel an order and what to expect during the cancellation process.

Here are the key points of our order cancellation policy:

1. Cancellation Eligibility

Customers can cancel their orders if they meet the following criteria:

• The order has not been shipped or fulfilled
• The cancellation request is made within 24 hours of placing the order

2. How to Cancel an Order

To cancel an order, customers can contact our customer support team via email or phone. It is important to provide the order details, such as the order number and the reason for cancellation, to expedite the process. Our customer support team will guide you through the cancellation process and provide any necessary assistance.

3. Refund Process

Once an order is successfully cancelled, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that it may take a 5 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Cancellation Fees

At YOUR'S FOREVER, we do not charge any cancellation fees for eligible orders that are cancelled within the specified timeframe. However, if an order has already been shipped or fulfilled, it may not be eligible for cancellation, and customers may be responsible for return shipping fees.

5. Communication and Updates

We understand the importance of clear communication during the order cancellation process. Our customer support team will keep you informed about the status of your cancellation request and provide timely updates. If there are any changes or issues regarding your cancellation, we will promptly notify you and work towards a satisfactory resolution.

At YOUR'S FOREVER, we value our customers' satisfaction and strive to provide exceptional service at every step. Our order cancellation policy is designed to ensure a smooth and convenient experience for our customers. If you have any questions or need further assistance regarding order cancellations, please don't hesitate to reach out to our customer support team.